Deaf Or Hard-of-Hearing Customers & Verizon

"Verizon customers who are deaf or hard of hearing and live in Delaware, New Jersey or Pennsylvania can now use American Sign Language and either a videophone or Web camera to communicate directly with the company about service-related issues.

The addition of the three states is the latest expansion of this customer service support, which the Verizon Center for Customers with Disabilities first made available in 2007 in Maryland, Virginia, West Virginia and Washington, D.C. The company subsequently extended the support to Massachusetts, New York and Rhode Island.

By using a videophone or Web camera connected to a computer, and a high-speed Internet connection, deaf or hard-of-hearing customers in these states can communicate one-on-one with a representative in the Verizon center who is proficient in using American Sign Language. The representative can handle orders, change services or answer questions.

For more information about the Verizon Center for Customers with Disabilities, deaf or hard-of-hearing consumers in Delaware, Massachusetts, New Jersey, New York, Pennsylvania and Rhode Island can call, via videophone, 1-866-374-2585 (IP address 96.252.38.85). Deaf or hard-of-hearing consumers in Maryland, Virginia, West Virginia and Washington, D.C., can call, via videophone, 1-866-528-7202 (IP address: 96.252.38.86). The Verizon Center for Customers with Disabilities can also be reached at 1-800-974-6006 v/TTY. For information on the various products and services offered by Verizon for people disabilities, visit www.verizon.com/disabilities."

http://sev.prnewswire.com/telecommunications/20090408/NY9624208042009-1.html